System Safeguard Advantage®

System SafeGuard Advantage

System Safeguard Advantage Delivers Enhanced Support and Maintenance to Customers

Designed to meet the customer service, support, and troubleshooting demands of our corporate customers, the System Safeguard Advantage program provides a variety of support options including a self service, pay-per-incident or subscription plan.

An enhanced self-service knowledge base library, expanded pay-per-incident support, and two subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs.

The System SafeGuard Advantage Program

advantage services

Advantage Services

Personalized and flexible array of services.
fast response time

Fast Response Time

Premier service featuring fast response times to critical issues.
knowledgeable staff

Knowledgeable Staff

Direct interaction with knowledgeable BizCom support professionals.
SLA & COOP REQUIREMENTS

SLA & COOP Requirements

Help for organizations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements.

System SafeGuard Business Products

Self Service Customer Service Acronis® AdvantageSM Standard ^ Acronis® AdvantageSM Premier %
Terms Access to Knowledge Base articles and documentation Administrative,  web navigation, download issues Subscription or paid incident based support Subscription based support
Pricing Free N/A Subscription based or $399 per incident Subscription based
Scope of Service Unlimited Unlimited* Unlimited* Unlimited*
Availability 24 x 7 9 x 5 10 x 5 24 x 7*
Support Method Online library Email, Ticket, phone
First Response Time for Critical Problems No Charge 3 Business days 1 Business day 4 hours

* Within commercially reasonable limits.

^ System SafeGuard Advantage Standard – Offers 10 x 5 support services Monday through Friday, 8am-6pm EST via phone, support ticket and/ or  email with one of our dedicated support professionals. In the event of a critical system error, an engineer will respond within one business day.

% System SafeGuard Advantage Premier – Offers 24 x 7 support services available via phone, Support Ticket, and email. System SafeGuard Advantage Premier customers receive priority support in the event of a business-critical system error (severity A); customers will receive the initial response within four hours.

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